We ensure you’ve got the best people in place when you need them. We will listen and develop a rapport with you that will not only make your life easier but also help build a strong lasting relationship. We'd love to service not only your car but the cars of your family, colleagues, and friends.
You’re in the drivers seat for your repair and our team will fix only what you authorize us to fix. We ask your input and offer individual solutions tailored to meet your goals and budget. We support our beliefs with evidence and facts. Ultimately, you decide what work gets done. As a result, there will be no surprises at the front desk when you go to check out. Your bill will reflect exactly the work that you asked to get done.
Our process oriented approach helps save you time and money. We will help you strike that fine balance between getting a repair done quickly and getting the repair done right. The right repair gets you back on the road reliably. At Michael's, we understand quicker is not necessarily better, especially, if it costs you valuable time in the future. Therefore, we value predictability.
Our friendly service writers are there to understand your current situation and find solutions to resolve any issues. Whether its a great cup of coffee or a ride to work, we've got you covered. We will build trust through open and informative communication and deliver on our promises. Because we aren't a national chain you don't just get treated like a number. If at any point you are not completely satisfied with the work or service we provide, let us know and we will make it right.
Michael's is proud to be a Charlton, Mass. based and focused business. We pride ourselves on being a local employer. Unlike using national chain retailers you can ensure that your money stays in and supports the community. We strive to support other local businesses through our whole process: from part selection to the services we provide. We have a long history of community involvement
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